How to Change Your Email or Phone Number on Binance — Step by Step

How to Change Your Email or Phone Number on Binance — Step by Step

Over time, you may need to update the contact information linked to your Binance account — perhaps you have changed phone numbers or your email is no longer accessible. Binance supports changing your registered email and phone number, but for security reasons, the process involves strict identity verification. This guide walks you through the complete steps.

Changing Your Registered Email

Prerequisites:

• Your account has completed KYC identity verification
• You can currently log in to your account
• The new email is not already linked to another Binance account

Step-by-Step Instructions:

Step 1: Open Security Settings

Log in to the Binance App (Android users can get the latest version from the APK download) or the web, and navigate to Profile > Security > Email.

Step 2: Tap Change Email

In the email settings area, tap the "Change" or "Modify" button.

Step 3: Complete Current Security Verification

The system will require you to pass your existing security verifications, which may include:

• A verification code sent to your current email
• An SMS verification code
• A Google Authenticator code

You must complete all enabled security verification steps.

Step 4: Enter and Verify the New Email

Input your new email address. The system will send a verification code to it. Enter the code to complete the email change.

Step 5: Confirm the Change

Return to the security settings page and confirm that the email has been updated. Future security notifications and verification codes will be sent to the new address.

Changing Your Registered Phone Number

Prerequisites:

• Your account has completed KYC identity verification
• You can currently log in to your account
• The new phone number is not already linked to another Binance account
• The new phone number can receive SMS messages

Step-by-Step Instructions:

Step 1: Open Security Settings

In the Binance App or on the web, navigate to Profile > Security > Phone Number.

Step 2: Tap Change Phone Number

In the phone number settings area, tap "Change."

Step 3: Complete Identity Verification

Similar to changing your email, you will need to verify your identity through your existing security methods.

Step 4: Enter the New Phone Number

Select the country/region code for the new number and enter the phone number.

Step 5: Verify the New Phone Number

The system sends an SMS verification code to the new number. Enter the code to complete the binding.

What to Do When Your Old Contact Method Is Unavailable

If your old phone number has been deactivated or your old email is inaccessible, the process becomes more involved:

Option 1: Use Alternate Security Verification

If you still have access to other security methods (such as Google Authenticator), you may be able to bypass verification through the old contact method in some scenarios.

Option 2: Contact Binance Customer Support

If self-service methods do not work, reach out to Binance support:

1. Tap the customer service icon within the Binance App
2. Explain that you need to change your registered email or phone number
3. Support will ask you to verify your identity, which typically includes:
   • Photos of your KYC identity document
   • Confirmation of account registration details
   • Confirmation of recent transaction history
   • A video call for facial verification (in some cases)
4. Once verification passes, support will assist with the change

This process usually takes 1–5 business days.

Post-Change Security Considerations

After updating your contact information, pay attention to the following:

• Cooling period: After changing email or phone, certain functions (like withdrawals) may be restricted for 24–48 hours
• Notification check: Verify that you are receiving notifications through the new contact method
• Update related settings: If you use email or phone for 2FA verification, confirm that everything still works
• Update your records: Update your personal notes with the new Binance-linked information

Frequently Asked Questions

Q: Is there a fee for changing my email or phone number?

A: No, updating your contact information is completely free.

Q: After changing my phone number, will the old number still receive Binance messages?

A: No. Once the phone number change is complete, all SMS notifications and verification codes will go to the new number. The old number is no longer associated with your account.

Q: Can I change both my email and phone number at the same time?

A: It is best to change them one at a time. Changing one contact method requires verification through the other. If both are changed simultaneously, the verification process becomes significantly more complicated.

Q: After changing my contact information, do I need to redo KYC verification?

A: No. KYC verification is independent of your email and phone number. Changing your contact information does not affect your completed identity verification.

Q: Will my login password change after updating my contact info?

A: No. Changing your email or phone number does not affect your login password. Your password remains the same.

Prevention Tips

To avoid the hassle of changing contact information in the future:

• Register with a long-term, stable email and phone number
• Bind both email and phone number as backup verification for each other
• Enable Google Authenticator as a third layer of verification
• Keep your registered contact methods active and accessible
• Change your phone binding before a number is deactivated

Summary

Changing your Binance-linked email and phone number requires strict verification, but by following the steps carefully, the process is usually smooth. If your old contact method is unavailable, Binance customer support can help. For new users, it is recommended to register through the registration link with referral code P394YSTZ and bind stable contact information from the start to avoid future complications.